1. Our Core Beliefs Regarding User Privacy and Date Protection
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
2. Personal Information the Website Collects
This website collects and uses personal information for the following reasons:
2.1 Contact forms and email links
Should you choose to contact us using the contact form on our Contact Us page or any email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3. Using Your Personal Information
3.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
- 3.1.1. To help us to identify you when you contact us.
- 3.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- 3.1.3. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. You can manage your preferences at any time via the preferencing page on our websiteor by contacting us.
- 3.1.4. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
- 3.1.5. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- 3.1.6. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
- 3.1.7 As part of our efforts to keep the Website safe and secure.
3.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy or with your express consent.
4. Protecting Information
4.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.
4.2. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. If you have any reason to believe that your password may have been accessed by a third party, please contact us as soon as possible and we will take steps to reset that password.
4.3. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
5. Links
5.1. The Website may include third-party advertising and links to other websites. We do not provide any Personal Data to these advertisers or third-party websites.
5.2. We exclude all liability for loss that you may incur when using these third party websites.
6. Further Information
6.1. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
6.2. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
What are cookies?
Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. They allow websites to remember user preferences when you return to them. Cookies are also used to help websites to understand how users move around their pages so they can improve the user experience.
How to delete your browser cookies
Internet Explorer
- Select Tools, Internet Options and on the small window you will see the Delete button. Clicking this will bring up the next window.
- Tick the options relevant and then Delete. On the previous window from step 1 you can then click OK to apply and close.
- You can set your browser to delete history and cookies every time you close your browser by ticking Delete browsing history on the window from step 1.
Google Chrome
- Click the menu button on the right of your address bar and go to History. This will open a new tab to show your settings.
- You can then click Clear browsing data.
- Tick the boxes that you want to apply and then Clear browsing data to confirm.
Firefox
- Select Tools and then Options to get to your settings.
- Click Privacy and then remove individual cookies where it will open another window on your screen.
- You can then select to delete individual cookies or all cookies on your browser.
- To change your settings for your browser history and cookies, please select Use customer setting for history from the drop down box.
- You can then choose your preferences for browser history and cookies by using the tick boxes and the drop down box. Click OK and your settings will save!
Safari
- Open Safari if it is not already open.
- Choose Safari > Preferences, and then click Privacy.
- Click Details.
- Select one or more website that stores cookies, and then click Remove or Remove All.
- When you finish removing websites, click Done.
How to check cookies are enabled for Macs
Safari on OSX
- Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
- Click on ‘Privacy’, “allow from websites I visit” will be pre-selected. If you do not want to accept cookies, uncheck the box.
Mozilla and Netscape on OSX
- Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
- Click on ‘Privacy & Security’ from the left hand panel
- Scroll to the ‘History’ section, use the drop down and select ‘Use custom settings for history’
- Here you can see a tick box for ‘accept cookies from websites’ – make sure this is selected.
Opera
- Click on ‘Opera’ at the top of your browser window and select ‘preferences’
- Go to ‘Privacy & Security’ in the left hand panel
- Scroll down to ‘Cookies’ and select ‘Allow local data to be set’
Chrome
- Click on ‘Chrome’ at the top of your browser window and select the ‘Preferences’ option
- Click the ‘settings’ button on the top left – then ‘ Privacy and security’ from the panel
- Next click ‘Content Settings’ from the list
- Then click ‘cookies’ and select ‘Allow sites to save and read cookie data’
All other browsers
Please consult your documentation or online help files.
Maintaining a secure experience on the internet
We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.